You telephoned a bailiff company


Bailiff companies record their calls for staff training purposes, and you are entitled to a copy of the recordings without undue delay,[1][2][3] or within one month.[4]

The bailiff company may not charge a fee unless the request is clearly unfounded or excessive.[5]

If the bailiff company does not give a copy of the recordings, or they have been tampered, you can make an online complaint to the Information Commissioner's Office,[6][7] and you can sue for material and non-material damages.[8][9]

When calling a bailiff or a bailiff company, use an app that records the call at the phone's speaker. Some bailiff companies use technology preventing their side of the call being recorded.


You make a request to the bailiff company in writing and by email for a copy of the telephone call recordings.

Template Letter.[1]

Send the letter to the bailiff company and get a certificate of posting from the post office.

Give a copy of the letter to the bailiff company by email and make a screenshot of the sent email capturing the time you gave it.

Send a copy of the letter by text message to the bailiff to his mobile and make a screenshot of the sent text message to record the time you gave it.

Keep all screenshots for your file.



[1] Section 45 of the Data Protection Act 2018
[2] Article 15 of the General Data Protection Rule
[3] Section 94 of the Data Protection Act 2018
[4] Section 54(2) of the Data Protection Act 2018
[5] Section 53(1)(a) of the Data Protection Act 2018
[6] Article 77 of the General Data Protection Regulations
[7] Section 165 of the Data Protection Act 2018
[8] Article 82 of the General Data Protection Regulations
[9] Section 168 of the Data Protection Act 2018