Guidelines for enforcement agents state they must not press debtors into making unrealistic offers of payment they cannot afford.[1]
Ask the council to cease the enforcement[2] (which cancels the bailiff's fees)[3][4] and set a schedule of payments.
Template Letter
Send the letter to the council addressed to the director of finance, and get a certificate of posting from the post office.
Give a copy of the letter to the bailiff company by email and make a screenshot of the sent email capturing the time you gave it.
Send a copy of the letter by text message to the bailiff to his mobile and make a screenshot of the sent text message to record the time you gave it.
[1] Paragraph 24 of the Taking Control of Goods: National Standards. Published by the Ministry of Justice
[2] Paragraph 6(3)(c) of Schedule 12 of the Tribunals Courts and Enforcement Act 2007
[3] Regulation 3 of the Taking Control of Goods (Fees) Regulations 2014
[4] Regulation 17(1) of the Taking Control of Goods (Fees) Regulations 2014
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